Blog Archive

1TB for OneDrive for Business

Microsoft OneDrive for BusinessMicrosoft are announcing increased storage from 25GB to 1TB per user for all OneDrive for Business customers.  This includes customers that have OneDrive for Business as part of their Office 365 ProPlus subscription.

Although this is immediate, it may take a few months to roll the change out to all customers.

You can read the full release in the Office.com blog.


I Survived Windows XP End of Life!

The world hasn’t ended; cats and dogs still hate each other; there’ll be another series of the X-Factor (the apocalypse has its upside).  You are thinking the Windows XP end of life was a bit of a Y2K scare.  Perhaps it was and we can only hope.

But April 8th wasn’t the date you had to be worried about.  May 13th is.

Patch Tuesday is the day every month that Microsoft releases patches for their software.  Patch Tuesday is always the second Tuesday of each month.  April 8th 2014 was a Patch Tuesday and May 13th is the next one.  So on May 13th, Microsoft are likely to release security updates to their supported operating systems which describe and overcome vulnerabilities.  Those lovely little script kiddies around the world will read the updates and assume the vulnerabilities might also apply to unsupported operating systems such as Windows XP.  They will then attempt to exploit these because they know they will not be fixed.

Think about the recent Heartbleed vulnerability in OpenSSL.  As soon as this was made public, untold numbers of malware writers rushed to take advantage of it before the affected servers were patched.  Now imagine if those web servers were never patched.  Welcome to the fun world of unsupported software.

The Microsoft Security Intelligence Report analyses threats, vulnerabilities and malware using data from Internet services and over 600 million computers worldwide.  Volume 15 of the report included some intriguing graphs.  Many people argue that Windows XP is more vulnerable because it has been around longer and is attacked to a greater extent.  However, the diagram below (click to enlarge) shows the operating systems are attacked at a fairly even rate (right) and worryingly Windows XP is far more susceptible to attacks (left).  This may be because anti-virus wasn’t included in the OS (until Windows Defender in Windows 7) or because people might be more lacklustre in patching old machines.

Infection rates across Microsoft OSs

 

The graph below provides a historic take on why you should be concerned.  The blue line shows the level of infections rose dramatically when Windows XP service pack 2 (SP2) went end of life and we can only assume the same behaviour will occur for Windows XP SP3 (the final service pack).

Graph showing Malware attacks on Windows XP SP2

 

 

 

 

 

You can check the support lifecycle of all Microsoft software through their Support Lifecycle Search.


Another Name Change

Microsoft Azure LogoMicrosoft has a real habit of changing the names of products and technologies.  One could believe there’s an entire department devoted to the practice.  There isn’t of course because if there were, we wouldn’t have the same codenames for different technologies and the names would be more consistent.

Sometimes, names are changed because of legal action (SkyDrive became OneDrive due to Sky taking Microsoft to court).

Sometimes it makes sense.  Windows Azure became Microsoft Azure in late March and this is a good thing because Azure has grown and is no longer just about Windows services or infrastructure in the cloud.

Whatever the reason for the name changes, I can’t help thinking about the huge amount of collateral we now need to change to keep it up to date.


Do Office 365 Keys Expire?

Person recording a podcastA question from Daniel: “I am sure that one of you mentioned that it’s possible to purchase Office 365 keys in advance under Open and FPP and have up to 5 years to activate them.  Could you please confirm that as we have a client who is interested in buying 3 year term instead of 12 month subscription.”

This is a very common question and there are two terms to remember here.

 

1 – You have five years to redeem (activate) an Office 365 key after the purchase date

2 – You cannot have more than 2 years’ Office 365 service at a time

So if a customer with 100 users has an amount of cash they wish to use in a financial period and they’d like to buy Office 365 plan E3 in advance for several years they can purchase 5 x Office 365 E3 100 user keys.  Office 365 uses dynamic keys, for example if a customer has 25 users, they will receive one 25-digit activation key which will enable all 25 users licences when that key is redeemed.  This also applies to a customer with 100 users: 1 activation key.  So for our example you don’t want to buy 500 E3 licences as that will result in one activation key for 500 users.  Instead, purchase 5 lots of E3 SKUs for 100 users.  That will result in 5 activation keys.  Use the first key in year 1, then when your office 365 service is coming up for renewal pop up to the Microsoft Volume Licensing Service Centre (VLSC) and get the next key for year 2 and so on.

There are risks to this.  Many cloud services have gone down in price so the customer may be losing out by buying future years in advance.  And if they need to downsize to less than 100 users, they can’t change those keys.

Lastly, let’s examine the evidence here as I like to include my sources where possible.

The “Office 365 Open & FPP Business Policy and Service Activation Partner Guide” dated December 2013 lays out some Product Key Subscription Management Policies including:

  • Product Key Subscriptions cannot have more than two (2) years of service time outstanding.
  • To renew a Product Key Subscription, the Product Key required must include a greater than or equal to number of user licenses as is already assigned to the service.

The “Office 365 Open & Office 365 FPP FAQ” updated November 22nd, 2013 states “Product keys must be redeemed within 5 years from the time that they are purchased from Microsoft.”

 


Microsoft Azure- This Will Be Big

Microsoft Azure LogoTrust us, Microsoft Azure is worth understanding.  We’ve been in this business for a long time and certain technologies are essential to understand whether you sell them or services around them, use them or even if you use a competitive technology it’s good to know the field.

We’ll be creating many more blog posts about Microsoft Azure (formerly Windows Azure) over the coming months and we’re creating some training courses specifically for it.  For now though, read our blog post on how to buy Microsoft Azure and trust us.  Let’s examine some clues here:

  1. It’s no coincidence that Satya Nadella was the choice for replacing Steve Ballmer as Microsoft’s CEO; the fact he headed up the cloud and services division played a large part in that.
  2. Microsoft Azure keeps company with several other Microsoft divisions, including Windows, Xbox and Office, that bring in more than $1 billion of revenue per year
  3. Microsoft Azure revenue more than doubled (150% growth) between FY13 Q3 (Jan-Mar 2013) and FY14 Q3 (Jan-Mar 2014) according to Microsoft’s earning release
  4. Over 50% of Fortune 500 companies were on Azure as of July 2013
  5. Analysts such as Morgan Stanley are predicting enormous growth; exceeding that of Amazon Web Services (Morgan Stanley CIO Survey, 2013. “Percentage of Enterprise CIOs Greater than $1B/$10B expecting to use IaaS by YE2014”)
  6. Microsoft’s investment in its data centres provides the foundation for Azure; the new Azure Brazil South region, located in Sao Paulo state, is available for public preview and this is a huge step in cloud trust as it offers customers the ability to keep their data in-country.  Data sovereignty in Europe is sure to follow.

Microsoft SSA and PTS Accreditations

Microsoft likes the partner channel to speak the same language in terms of pre-sales activities.  To help achieve this, there are a number of accreditations that partners can take.  Some of these are mandatory in order to gain Microsoft competencies but they’re pretty useful anyway; for partners and customers alike.

The Specialist Sales Accreditation is ideal for the early stages of the sales cycle and covers product overviews, customer objections and competitive landscapes.  The Presales Technical Specialist is aimed at professionals who work in the later stages (demos, proof-of-concept, pilot) of the sales cycle.  Some staff will no doubt want to take both sets of accreditations.  They are all online exams, free to take and you can attempt them as many times as you need.  As I mentioned, these aren’t trying to be MCSA or MSCE certifications; they’re to keep partners up to date and prepared.

Imageframe delivers training for both of these accreditations and as part of our training we’ve produced summary cards to assist delegates when they take each exam.  We’d love for you to attend one of our sessions but because we like to be helpful, you can download a selection of these battlecards below.

PTS Small Business

PTS Communications

PTS Devices and Deployment

PTS Private Cloud, Virtualisation and Management

SSA Communications

SSA Devices and Deployment

SSA Private Cloud Virtualisation and Management

SSA Small Business


Building an Office 365 Practice

We’re proud to be working in conjunction with Ingram Micro to deliver a series of webinars aimed at small and medium business (SMB) partners who want to start or grow their Microsoft Cloud practice.  You can view each webinar live by registering through Ingram’s Learn smart website or you can view the recordings below.

Webinar 1: Office 365 from the ground to the cloud – the basics

Covering the initial information that every partner needs to start selling Office 365.

Webinar 2: Making money from selling Microsoft Cloud services

This webinar will detail the route to becoming a cloud partner, benefits to be aware of and ways to sell Office 365.

Webinar 3: Building your Office 365 practice

We look at targeting the most likely customers, objection handling and promotions.

Webinar 4: How to demonstrate Office 365 compellingly

This webinar will provide resources and demonstrations for partners to create effective pitches that sell Office.

Webinar 5: Cross-selling and upselling opportunities

Leverage Office 365 to increase the deal size whilst giving the customer value.

Webinar 6: Office 365 Fasttrack – how it can help you sell and deploy solutions

The Fasttrack program is a three-stage framework for rapidly piloting Office 365 and then moving that pilot into deployment.

Webinar 7: Broaden your cloud sale with Windows Azure and Windows Intune

The webinar will cover what Intune and Azure are and how partners can use them in their accounts.

Webinar 8: Preparing for exam 74-325 – Administering Office 365 for Small Business

The newest Office 365 is designed specifically for technical professionals within partners who sell Office 365 solutions to small and medium businesses. This webinar will provide details of resources and the content required to take the exam.


Cloud Essentials – Where Has It Gone?

Registered Microsoft partners who wanted to sell Office 365 and Windows Intune could join the Cloud Essentials program last year.  A large benefit of this was the internal use rights (IUR) for Office 365 and Dynamics CRM.  Cloud Essentials partners would receive 250 seats of E3 to run their company as well as 100 seats of Dynamics CRM.  It’s unlikely that a partner would use that many but the value of those seats alone totalled just under £96,000 per year.

Cloud Essentials no longer exists after February 2014 but what replaces it and how can you obtain IUR for cloud technologies?

I’m assuming you’re familiar with Cloud Essentials but if you’re not, feel free to email us and I’ll be happy to complete the picture.  Briefly, Cloud Essentials was the step required for small and medium business (SMB) partners to receive commission on cloud sales when a customer paid for those cloud services directly with Microsoft.  This step is no longer needed and every registered partner is now ready and enabled to sell cloud and earn fees.  So that’s a real positive.  There is a second tier called Cloud Accelerate which still exists until autumn and offers additional commission tiers for partners as they sell more cloud seats.  There is also Cloud Deployment which is specifically for partners selling cloud to larger enterprises and Azure Circle for partners with an Azure practice.  The following shows the roadmap for the Cloud programs and if you want to flourish as a Microsoft Cloud partner, you are encouraged to gain a competency.

Microsoft Advisor Programs

 

The internal use rights have become harder to obtain but this is a good thing.  Previously pretty much anyone could have obtained these IUR for free just be registering and taking a short multiple choice test.  That’s not what we need from a partner community; we want professional and dedicated partners in the industry; not thousands that just sign up for free software.  Partners must now gain a competency or subscribe to the Action Pack to enjoy IUR.

As a guide, Gold competency partners will receive 100 seats of Office 365 and Windows Intune and 60 seats of CRM Online.  Silver competency partners will receive 25 seats of Office 365 and Windows Intune and 15 seats of CRM Online.  Action Pack partners will receive 5 seats of Office 365 with the ability to earn 5 more seats once they complete an O365 sale of 25 seats.  They will also receive 5 seats of Windows Intune and can receive 5 seats of CRM Online once they sell a CRM Online subscription or 50 seats or Office 365.

All three levels will receive the added benefit of a $100 monthly Azure credit.

Partners will still have on-premises server licenses for development, testing, demonstration use and for internal training.  You can find out more by reading the Cloud IUR document and the MPN IUR page.


Handy Resources for Customers

I don’t know about you but my favourites list is longer than {insert your favourite tabloid celebrity here}’s list of ex-partners.  I’m trying to apply some minimalism and fit the most useful on this postcard which we’ll keep up to date.  Feel free to suggest any links you find useful and would like to share.

Update February 6th 2015 – handy list of Microsoft Azure Resources

Handy resource reference card

Office 365 Selector Tool for Partners

If you sell Microsoft Office 365, take a look at readytogo.microsoft.com where you’ll find a brand new Office 365 Plan Selector Tool.  The Excel-based tool recommends the appropriate Office 365 Plan based on your answers to your customer’s technology and productivity needs.

Partners new to the business will find this a bit limited and you’ll very quickly know the most appropriate plans for your customer after a few scenarios.  However this could be useful as a customer-facing tool in those initial sales discussions.  It does quote in US$ and link to the US Microsoft Office 365 pages – I’ve posted a comment to the developers to request an option to localise the tool.  This is the direct link to the tool.

My ulterior motive for this recommendation is to highlight Microsoft’s Ready To Go marketing site.  Half of Microsoft staff are sales and marketing and not enough partners utilise the resources that come out of this massive marketing machine.

Office 365 selector Screenshot