Blog Archive

Free International Dial-out

Microsoft Office 365 PSTN conferencingWe described the new Office 365 E5 plan and standalone features as well as how to licence them in previous blog posts.  One of the features included in the PSTN Conferencing for Skype for Business (SfB) is to allow presenters to dial-out to a national phone number in order to add attendees into the meeting (or for attendees to ask SfB to dial them back on a national phone number).

The word national is important there because the plan wouldn’t allow you to dial-out to international phone numbers.  This would be enabled when consumption billing is introduced in 2016 and customers could maintain a credit balance that international and freephone call costs would be drawn against.

However, today Microsoft have announced a free trial period where international dial-out will be enabled at no cost.

PSTN conferencing for Skype for Business is available to buy in 15 countries (as of the date of this blog post):

US
UK
Belgium
Canada
Denmark
Finland
France
Germany
Italy
Netherlands
Norway
South Africa
Spain
Sweden
Switzerland

During the free trial period, users of PSTN Conferencing will be allowed to make international dial-out calls at no charge to phone numbers in any of those 15 countries where PSTN conferencing is available for sale.  International dial-out calls outside of the 15 countries will not be enabled.  This free period will last until April, 30th 2016.  After that, customers will be billed per minute for all International Dial-Out calls.

Whilst Microsoft are selling PSTN conferencing in 15 countries, the users can be worldwide so this makes it easier to sell to multinational accounts.  For example, a UK company who subscribe to PSTN conferencing can host a webcast and offer a New Zealand dial-in number even though PSTN Conferencing is not available to buy in that country yet.

 


Licensing Office 365 E5

December 1st marked two extraordinary launches: a brand new Office 365 plan called E5 and Microsoft becoming a Telco.

We described the key new features and capabilities in an earlier post and we’re going to concentrate on the licensing concepts in this blog post.

Some of the new features will be included via updates to the E1 and E3 plans.  Most of the new features will be included in the E5 plan with the exception of PSTN Calling which will be an add-on subscription.  All of the new features will be available as standalone subscriptions which will suit customers that don’t require all of the E5 functionality but do want one of two of the new capabilities.

This does mean that Office 365 E4 plan follows E2 in being discontinued.  E4 will remain on the pricelist until the end of Microsoft’s financial year, June 30th, 2016.  Customers on E4 will be able to renew it as E4 prior to that date but should look to transition into E5 or into E3 with the Cloud PBX add-on.  If customers want to maintain E4 functionality after June 30th, they can transition to the E3 plan and add the new Skype for Business Plus user subscription licence (USL) that was released on the 1st December.

Microsoft Office 365 Plan Features

Table 1: Office 365 E1, E3 and E5 plans with new or enhanced features highlighted in orange

 

How can customers licence Office 356 E5?

Office 365 E5 is available as a:

  • Full User Subscription Licence (USL) for new users
  • Step-up licence for existing Office 365 E3 and E4 customers
  • From SA USL for customers who currently own licences for and have active Software Assurance (SA) on Office and a Client Access licence (CAL) Suite
  • Add-on licence for customers who already subscribe to the Enterprise Cloud Suite (ECS)

At launch, what you’ll see on the price list is Office 365 Enterprise E5 without PSTN Conferencing.  Office 365 E5 and Cloud PBX is available worldwide, however the PSTN conferencing feature is only available in fifteen countries from the 1st December.  Lucky UK; we’re one of those fifteen.  The remaining 191 countries (bonus points if you can name them all; I had to source from the United Nations) cannot enjoy PSTN conferencing yet so it‘s unfair to sell them full E5.

Where PSTN Conferencing is available, customers will purchase Office 365 Enterprise E5 without PSTN Conferencing and Office 365 Skype for Business PSTN Conferencing
Where PSTN Conferencing is not available, customers will purchase Office 365 Enterprise E5 without PSTN Conferencing
At some point in the future, we’ll announce a single Office 365 E5 licence on the pricelist which is likely to be priced the same as the combination of E5 w/out PSTN Conferencing and the Skype for Business PSTN Conferencing licences.

 

What channels are the new plans available through?

Being a telco brings tax and regulatory responsibilities.  Microsoft needs to sell these PSTN features in the right way so whilst the Office 365 Enterprise E5 without PSTN Conferencing SKU is available worldwide and through all licensing channels, currently Office 365 Skype for Business PSTN Conferencing is only available through direct channels: the Microsoft Online Subscription Program (MOSP) and direct Enterprise Agreements.

 

How can customers licence the new features as standalone subscriptions?

Table 2 lists the new standalone licences along with the relevant pre-requisite.

Office 365 E5 Standalones

 

Table 2: Office 365 E1, E3 and E5 plans with new or enhanced features highlighted in orange

 

How can customers licence the PSTN Calling Plans?

These are not available as of December in the UK.  In fact they are only available in the US but the UK should be able to enjoy this in the first half of 2016.

There are two PSTN Calling Plans: Domestic and International.  Domestic will have a set price per user/per month for 3,000 minutes of national calls.  The International Plan will include the domestic quota and add 600 minutes of international calls.  These quotas will be allocated to the organisation as a whole, rather than each user so a customer with 10 USLs for the International PSTN Calling Plan will have 30,000 national minutes and 6,000 international minutes.

 

What do the PSTN features include?

At launch, PSTN Conferencing includes the ability to advertise a national, non-freephone number (e.g. 0118 for Reading, 020 for London, etc.).  The person dialling into the conference will pay for the call charges.  Customers can also dial-out to a phone using a national phone number in order to bring someone into the Skype conference.

In 2016, there will be a consumption billing model, similar to Azure consumption billing, where customers can maintain a balance of monetary credit.  This can then be used to advertise Freephone numbers to conferences and dial-out to international phone numbers to bring people into the conference.  The call charges will be met using the consumption balance.

The same goes for the PSTN Calling plans.  If a customer exceeds their quota of minutes, or a customer subscribing to the Domestic plan wants to make international calls, the charges will be drawn from their consumption balance.

E5 and the PSTN features mark a very exciting chapter in Microsoft’s online capabilities.  Keep a close eye out for the release of UK PSTN Calling plans and the consumption billing in 2016.  We’ll continue to keep you up to date with blog posts.

 


Office 365 E5 Plan

We should be used to Microsoft announcing new capabilities and investments in Office 365 but December 1st marked two extraordinary launches.

Firstly, a brand new Office 365 plan called E5.  This joins the current enterprise plan line up of E1, E3 and E4 and becomes Microsoft’s new ‘hero’ plan.  We’ll cover what it contains in a moment.

The second extraordinary launch is Microsoft is becoming a telecommunications provider (or simply telco in modern syntax).  Microsoft has extraordinary capacity in its global data network and is putting it to good use by offering PSTN conferencing and PSTN calling plans for Skype for Business.

Before you worry that Microsoft will start making adverts starring Maureen Lipman about ‘ologies, these PSTN capabilities are aimed squarely at organisations rather than consumers at this point.

What do I need to know from the December launch?

The key new features and capabilities are below.  There’s a post on Microsoft’s Volume Licensing site covering how to licence Office 365 E5 and the standalone features.

 

Microsoft Office 365 Plan Features

 

PSTN Conferencing

PSTN Conferencing (Public Switch Telephone Network) offers audio conferencing within Skype for Business web conferences.  If people can’t connect to a conference over the internet, it’s nice to give them a phone number so they can dial-in and listen to the audio.  Currently you need to set up an account with one of the audio conferencing providers in the Office 365 Marketplace, or have on-premises Mediation Servers and PSTN gateways.

Dial-in conferencing allows meeting attendees to dial into Skype meetings through a local phone number and in the near-future, a Freephone number (when consumption billing is released for Office 365).

Dial-out conferencing enables presenters in the web conference to add others to the meeting by dialling their phone number.  It also allows attendees to join the audio portion of the meeting by asking Skype for Business to call them on a specified phone number.

Cloud PBX

PBX stands for private branch exchange and is the internal phone system an organisation uses.  Cloud PBX can offload that requirement entirely to the cloud, or connect cloud PBX to an on-premises PBX in hybrid configurations.

It includes all the features you’d expect including calling by name & number from Softphones, IP Phones and mobile devices, Call History & Redial, Call Hold/Retrieve, Transfer, Forwarding, Call Waiting, Simultaneous Ring, Team Calling, and so on.

Like the rest of Office 365, updates are delivered over the cloud so customers can avoid the headache of upgrading their on-premises PBX.  A notable update in the pipeline will be PBX features for call centres.

Cloud PBX can be connected to the PSTN through two different capabilities.  First, a customer can purchase a PSTN calling service add-on to Office 365, available initially in the US only.  Alternatively, a customer can use Skype for Business software on-premises to provide PSTN connectivity.

PSTN Calling

Which brings us nicely onto PSTN Calling.  This is an add-on to Cloud PBX that provides national and international calling services directly from Office 365.  Instead of a customer contracting with a traditional telco and using an on-premises IP-PBX, they can purchase the Cloud PBX from Microsoft and add on PSTN Calling for a complete enterprise telephony experience for end-users.

So Microsoft is becoming a regulated carrier in each geography that this will be available.  Customers can get new phone numbers for users or have phone numbers ported to the PSTN Calling service.  Number provisioning will be done directly through the Office 365 admin portal or of course, via PowerShell.

Power BI Pro

Power BI Pro is a business analytics service that enables information workers to visualize and analyse data with greater speed, efficiency and understanding.  Users are connected to live data through dashboards, interactive reports and visualizations that bring data to life and make it meaningful to their role.  And don’t underestimate the live data here; this could come from Internet of Things (IoT) devices, wearables for example and be up to the second.  Power BI provides a Power BI Desktop tool and Power BI mobile apps for iOS, Android and Windows.  Excel also has Power BI enhancements such as being able to merge and use queries from multiple data sources, including public sources like Twitter alongside corporate data.

Delve Analytics

You may have heard or perhaps used Delve.  Delve allows an individual to see and search the documents and sites that are important to people connected to you.  It surfaces knowledge according to what and who you’re working with.

Delve Analytics on the other hand, allows managers to discover how their team or organisation works.  It provides insights into important business problems like organization collaboration, who’s talking to whom, siloed team detection, identification of most connected employees, types of meetings taking place across the organization and work-life balance; which teams are consistently working beyond their shifts.  Individuals can gain a fresh perspective about the way they work including time management, network analysis and influence and reach indicators.

Both Delve and Delve Analytics use Office Graph and sophisticated machine learning to map the relationships between people, content and activity that occurs across Office 365.

Customer Lockbox

One of the common cloud topics is that organisations want to have full control over their content stored in cloud services.  Office 365 has evolved so nearly all service operations performed by Microsoft are fully automated and any human interaction is highly controlled and kept away from customer content.  Only in very rare cases does a Microsoft engineer have any reason to access customer content.  Microsoft employees do not have automatic access to service operations.  All access is obtained through a rigorous access control technology called Lockbox.  An extension to this is Customer Lockbox and if an organisation has Customer Lockbox, they have the keys to that engineer access.  The customer is notified when their content needs to be accessed by service administrators and the have total control to approve or deny such access.  They can set up Just-In-Time access to specific scopes of data and all access control activities are logged and audited.  So access currently goes through a secure workflow process but Lockbox makes the customer part of that process.

Customer Lockbox will be available for Exchange Online first and for SharePoint Online in Q1 of 2016.

Advanced Threat Protection

Advanced threat protection has been available for a few months now.  It combats unknown & sophisticated threats in email.  Let’s say you get an email with a short link, a Bit.ly link for example.  When you first receive the email, the link is fine and directs you to the Sugababes fan club site as expected.  However, sometime in the future that shortlink redirects you to a malware site and before you know it you’ve downloaded a One Direction virus.  Safe Links provide time-of-click protection against such malicious URLs by wrapping external links in special URLs that check the destination link for threats before opening them.  There’s also Safe Attachments which opens email attachments sandboxed virtual environments to detect malicious behaviour.  And Click Trace keeps a record of every user who has clicked on a URL for additional protection so if you do need to take remedial action, it’s easier to know exactly where.

Equivio Analytics for eDiscovery

Back in January, Microsoft acquired Equivio, a provider of machine learning technologies for eDiscovery and information governance.  If an organisation goes through a law suit, it’s extremely expensive and time consuming.  Data on a given topic needs to be found and collected and once it’s harvested, typically lawyers are paid lots of money to go through that data and determine relevance.  Equivio simplifies the eDiscovery process by using machine learning, tagging and predictive coding to identify relevant email and documents and reduce the amount of data that’s returned.
All of these new capabilities form part of Office 365 E5 and with the exception of the PSTN Calling plans are available as standalones licences.

In the next blog post, we’ll go deeper into the PSTN features and what they include.


Miss the Full Start Screen?

Are you on Windows 10 and finding that you miss the full start screen?  Yes, the one that almost everyone said they hated when Windows 8 was launched.

Windows 10 defaults to the live tiles just in the lower left corner, as shown below.

Small Windows 10 Start
By going to the Settings app, Personalization, Start and enabling the Use Start full screen option, you can have the tiles across the full screen and reminisce about the good old days.

Windows 10 Start screen full size

 


Office 2016 Releases

Office 365 Logo

Office 2016 is released on 22nd September 2015 and hits the volume licensing pricelist on the 1st October.  What’s new?  Some will be disappointed it’s not radically different from Office 2013.  Others will breathe a sigh of relief and appreciate the consistency between the versions whilst having a good level of improvement over Office 2013 which was a fantastic suite of applications.  We’ll be running a series of hints and tips blog posts over the next month detailing the main changes.

For now, if you’re a Microsoft partner you can visit the Microsoft Drumbeat site, packed full of sales training events and resources to help you start, grow and accelerate your Office 365 practice (registration required).

If you love videos of Americans waving their hands around too much and generally being very excited with words like ‘super’ and ‘cool’ then take a look at the 400 second-long Vimeo video.

FAQ

Q – Is this going to be an automatic upgrade from 2013 to 2016 if I’m on Office 365?

A – No.  If you want to deploy Office 2016 you’ll need to do that using your usual deployment processes, e.g. via the Office 365 portal.  There will be automatic upgrades in the future but there aren’t any full details on that yet, for example how to accept or prevent the automatic upgrade to 2016.

Q – Will Office 2016 still be available as a perpetual, on-premises product?

A – Yes, Office 2016 is available on-premises and through Office 365 subscriptions.  Unless you have Software Assurance on Office 2013 on-premises, you’ll need to buy the licence to Office 2016 as it’s a completely new version.  Office 365 includes new version rights so if you’re on an Office 365 which includes the Office apps (e.g. E3, E4, Business, Business Premium, ProPlus) you have the rights to 2016 immediately.

Q – I’m on Office 365; how long can I stay on the 2013 release?

A – For 12 months after the release of Office 2016.

Q – InfoPath is no longer included in the 2016 release, where can I get this?

A – InfoPath 2013 is the last version and can be downloaded from Microsoft’s download centre.  Your Office 365 ProPlus licence allows use of InfoPath 2013 and it will still be supported


Free Technical Events for Partners

man_spyglass_books_1600_clr_17479

Small and midsize businesses (SMBs) face a complex and changing landscape when it comes to understanding all of the different ways new technologies can help their businesses.

Many Microsoft partners are capitalising on the opportunity to grow their businesses by expanding their roles to that of a trusted advisor and business consultant — looking for ways to help SMBs modernise across the IT platform.

Microsoft is focused on helping you deliver solutions that address your customers’ key goals and business challenges.  So you can use technology to help make them be more successful, whether by improving operational efficiency, protecting data, helping employees be more productive, or better connecting with customers.  In fact, only Microsoft offers a complete platform with the flexibility to deliver the solutions your customer’s need, from server to cloud, desktop to mobile devices.

ModernBiz Technical Series

The ModernBiz Technical Series provides training, demonstrations and hands-on instruction on how to use the latest Microsoft technologies to deliver solutions to SMB organisations.  This set of training courses is designed to prepare Microsoft value-added reseller (VAR) partners to help customers get the benefits of the modern business by providing solutions and services that span the entire IT ecosystem, from server, to cloud, to devices.

In this training, you will:

  • Get hands-on experience: With a focus on building real-world solutions, this training consists of presentations, demos, and hands-on labs.
  • Get the skills you need to build real-world SMB solutions: This technical series is designed specifically for partners working with SMB customers to build solutions using the latest products and technologies from Microsoft.

Any of the ModernBiz Technical Series courses can be attended as a standalone course or as a part of the complete series.

Who should participate: The ModernBiz Technical Series course is for Microsoft value-added reseller (VAR) partners who work with small and midsize organisations.  The training is designed for those who are ready to learn more about meeting the technical needs of SMBs with Microsoft solutions.

Audience: IT Professionals, Consultants, SMB Resellers

Level: 200 (Technical) This training aligns to the Microsoft ModernBiz campaign for SMB partners.

There are free one or two day courses for each of these key technology areas.

Current Schedule:

South:

Microsoft Cloud for SMB – 19th October (London)

Connect With Customers – 26th October (Reading)

Business Anywhere – 27th October (Reading)

Microsoft Cloud for SMB and Grow Efficiently Track 2 (2day) – 3rd & 4th November (Bristol)

Microsoft Cloud for SMB and Grow Efficiently Track 2 (2day) – 9th & 10th November (Reading)

Safeguard Your Business – 16th November (London)

Safeguard Your Business – 1st December (Reading)

Microsoft Cloud for SMB and Grow Efficiently Track 2 (2day) – 7th & 8th December (London)

 

Midlands:

Microsoft Cloud for SMB – 7th October (Birmingham)

Business Anywhere – 18th November (Birmingham)

 

North:

Microsoft Cloud for SMB – 5th October (York)

Business Anywhere – 6th October (Manchester)

Connect With Customers – 19th November (Manchester)

Grow Efficiently Track 2 – 25th November (York)

Microsoft Cloud for SMB – 15th December (Manchester)

 

Scotland:

Business Anywhere – 12th October (Edinburgh)

Connect With Customers – 13th October (Edinburgh)

Microsoft Cloud for SMB and Grow Efficiently Track 2 (2day) – 23rd & 24th November (Edinburgh)

Imageframe are pleased to be running many of these courses so come along and say hi!

Keep up to date with these and more on the Microsoft Partner Network UK blog.


Windows 10 – More Licensing FAQs

Microsoft Windows 10

Windows 10 was released on the 29th July and was made available in volume licensing on the 1st August.  The licence agreements are available on the Microsoft Volume Licensing documentation site (for software purchased through volume licensing) and the Microsoft Licence Terms site (for OEM and full packaged product, FPP).

So now is a good time to revisit some questions regarding the retail version.  For Windows 10 bought through Volume licensing, you can read the Windows 10 Volume Licensing Guide.

Q – Where can I download the ISO media for the free upgrade so I can upgrade several machines from a USB stick?

A – http://www.microsoft.com/en-us/software-download/windows10.  Of course this isn’t a free version of Windows to download and install but it allows you to upgrade several machines without requiring each of them to download the Windows 10 build from the internet.  You can also use it to perform a clean install if you have a Windows 10 product key.  Full instructions are given.

Q – When does a device cease being the same device?  If a faulty PC motherboard is replaced but the HDD remains unchanged will Windows 10 continue working?  We frequently re-install existing Windows operating systems to return to a clean test environment.  How many times will we be able to do this with a Windows 10 licence before the re-installs are blocked?

A – Typically, the motherboard is the critical mass here.  You can change the hard drive(s) and reinstall, change the video card, even upgrade the processor and Windows will still work on the device.  With the free upgrade offer, you must upgrade on a pc that has Windows 7, 8 or 8.1 already installed (except Enterprise and RT editions).  Once you have upgraded to Windows 10 on the PC and successfully activated it, you won’t have a Windows 10 product key but you will be able to perform a clean installation and select the Skip button on the product key page.  Your PC will activate online automatically so long as the same edition of Windows 10 was successfully activated on the PC by using the free Windows 10 upgrade offer.

You are also allowed to install Windows virtually on the device (but not off the device, e.g. on a network share as that becomes virtual desktop access and requires its own licensing).  Section 2d (iv) of the EULA (end user licence agreement):

(iv)    Use in a virtualized environment. This license allows you to install only one instance of the software for use on one device, whether that device is physical or virtual. If you want to use the software on more than one virtual device, you must obtain a separate license for each instance.

There are limits on how many times you can activate Windows over the Internet on the same device but if you ever hit that limit, you should be able to perform telephone activation instead.  There’s no activation limit enforced in the licence terms.  If you move a HDD containing a physical installation of Windows 10 or move a .VHD with Windows installed to another pc, it may work but you may also find that reactivation is triggered by the changes and unless the Windows licence is transferable you’ll be non-compliant.

Q – How will licensing work for people who build their own PC and would normally buy a retail version of Windows?  Is that licence going to be transferable to a subsequent build, or is the retail licence going to be limited to that particular PC [and if so, what’s the definition of “that particular PC”]?

A – You can still purchase the retail (FPP) licence of Windows 10, install that on a bare-metal pc and the licence will be transferable to another device (subject to only installing Windows on one device at a time).  Preinstalled Windows (OEM) remains non-transferable.  Now this does open up new territory for retail Windows; you can buy the retail version once, enjoy updates to Windows and when you want to upgrade your pc, simply transfer your Windows licence to your new pc without requiring an OEM licence.  It’s pretty tricky to buy a bare-metal pc from the major manufacturers however and OEM licences became a lot cheaper recently so that may not save much money.  Section 4b of the EULA details transfer rights:

b.      Stand-alone software. If you acquired the software as stand-alone software (and also if you upgraded from software you acquired as stand-alone software), you may transfer the software to another device that belongs to you. You may also transfer the software to a device owned by someone else if (i) you are the first licensed user of the software and (ii) the new user agrees to the terms of this agreement. You may use the backup copy we allow you to make or the media that the software came on to transfer the software. Every time you transfer the software to a new device, you must remove the software from the prior device. You may not transfer the software to share licenses between devices.

If you are an OEM or System Builder, there remains the COEM (Commercial Original Equipment Manufacturer) product for just that purpose.  Windows 8.1 COEM licence removed the DIY (personal use rights) addendum so if you’re building your own pc for personal use, buying the retail product is the correct way to licence.

Q – How is the lifespan of a PC going to be determined?  If I have a PC with Windows now, will it still be supported as long as the hardware is still operational, or is there going to be a time limit?  Or just a drift towards bits of hardware no longer being supported which would result in being forced to upgrade to a newer PC [and a new Windows licence]?  Not everyone cares about the latest capabilities – plenty of people only use PCs to browse the web.

A – No time limit but you’ll find that certain components will become superseded and as such the minimum system requirements for Windows may change.  The Microsoft Product Lifecycle pages state:

• Updates are cumulative, with each update built upon all of the updates that preceded it.  A device needs to install the latest update to remain supported.
• Updates may include new features, fixes (security and/or non-security), or a combination of both.  Not all features in an update will work on all devices.
• A device may not be able to receive updates if the device hardware is incompatible, lacking current drivers, or otherwise outside of the Original Equipment Manufacturer’s (“OEM”) support period.
• Update availability may vary, for example by country, region, network connectivity, mobile operator (e.g., for cellular-capable devices), or hardware capabilities (including, e.g., free disk space). 

Q – How much will an OEM version of Win10 cost; a version to be incorporated into our instruments?  I cannot find any info on this.

A – There are new editions of Windows 10 called Windows 10 Mobile and Windows 10 Core.  These are ideal for industry and embedded devices such as instruments.  They’re on the price list and you should be able to get this information from your Microsoft retailer.

Keep the questions coming!


Microsoft Certification Map

Microsoft retires Select PlusThe path to qualifications can be a little confusing so we’ve produced a handy interactive PDF which shows the current Microsoft MTA, MCSA, MCSE and MCSD qualification routes along with the courses and exams required to get you there.

Think of this as your handy CertNav!

Why strive for an IT qualification?

For employees, 85% of IT hiring managers consider certifications a medium to high priority according to the CompTIA research paper Employer Perceptions of IT Training and Certification.

For managed services providers, a 2009 research report by Beth Vanni (then Director of Market Intelligence for Amazon Consulting) found 60% of customers trust a certified partner more and involved that partner more readily in future decision making.  Also, 60% engaged more repeat business and purchased services beyond products from certified providers.

And my favourite research finding is quoted on the Microsoft certification site: Microsoft Certified Systems Engineer, Microsoft Certified IT Professional, and Microsoft Certified Systems Administrator are among the top 25 highest-paying IT certifications.

You will try to remember us when you’re sunning yourselves on your yacht in the Bahamas won’t you?


Rolling Back with Office 365

talk_show_interview_1600_clr_8350A question from our Twitter feed: “@imageframeuk Can you download the old version of #MSOffice when you purchase #office365? The new #MSOffice2016 for Mac is very buggy…”

Great question.  Forgive us because we’re going to answer for the Windows platform here, I don’t have my demo Mac handy but when I get it back we’ll include Mac-specific information.

Office 365 is an evergreen, versionless service.  This means there isn’t strictly what Microsoft would call a major version although in this case going from Office 2011 applications to Office 2016 applications is a major upgrade.

There are no downgrade rights with Office 365 so it’s impossible to subscribe to Office 365 and install Office 2010 applications or Office 2011 Mac applications.  Depending on the subscription plan you have:

     1- you can control how and when future updates are installed

     2- you can disable automatic updates

     3- you can rollback to a previous update

There are limitations to this though.  Option 1 is discussed in this TechNet blog article Managing Updates for Office 365 ProPlus.

Option 2 can be achieved through company-wide policy or in the individual program.  In any Office 365 ProPlus for Windows application, select File, Account and you’ll see the update options on the right-hand side.

 

Option to Disable Office 365 updates

Select Disable Updates and none of your Office applications will be updated; you won’t need to do this in each application.  Somewhere in the world a puppy will start crying however, because you are defying Microsoft.

 

Option to Disable Office 365 updates

This action shouldn’t be taken lightly though; you will also not receive security patches so your products may become vulnerable.  And at some point, your installation of Office will become unsupported.

Option 3 is performed by running OfficeC2RClient.exe from an administrative command-prompt and using the updatetoversion switch with the specific version you want to deploy which can be newer or older than the current version (or you may not have one installed at all).  If you don’t specify a version, it defaults to the latest one.  The versions only go back so far but theoretically you could deploy an older release going back a couple of years.

How will rollbacks work when Office 2016 applications are brought into mainstream Office 365?

We’ll post an update to this blog when we try it.

The last point may seem obvious and irrelevant but we have to mention it for completeness.  You can of course still use Office 2011 for Mac on the device whilst connecting to the Office 365 cloud services.  But this is not going to help if you’ve subscribed to an Office 365 plan which includes Office applications; who wants to pay twice for the same thing?