Blog Archive

More Free Events for Partners

man_spyglass_books_1600_clr_17479

Small and midsize businesses (SMBs) face a complex and changing landscape when it comes to understanding all of the different ways new technologies can help their businesses.

Many Microsoft partners are capitalising on the opportunity to grow their businesses by expanding their roles to that of a trusted advisor and business consultant — looking for ways to help SMBs modernise across the IT platform.

Microsoft is focused on helping you deliver solutions that address your customers’ key goals and business challenges. So you can use technology to help make them be more successful, whether by improving operational efficiency, protecting data, helping employees be more productive, or better connecting with customers. In fact, only Microsoft offers a complete platform with the flexibility to deliver the solutions your customer’s need, from server to cloud, desktop to mobile devices.

ModernBiz Technical Series

The ModernBiz Technical Series provides training, demonstrations and hands-on instruction on how to use the latest Microsoft technologies to deliver solutions to SMB organisations. This set of training courses is designed to prepare Microsoft value-added reseller (VAR) partners to help customers get the benefits of the modern business by providing solutions and services that span the entire IT ecosystem, from server, to cloud, to devices.

In this training, you will:

  • Get hands-on experience: With a focus on building real-world solutions, this training consists of presentations, demos, and hands-on labs.
  • Get the skills you need to build real-world SMB solutions: This technical series is designed specifically for partners working with SMB customers to build solutions using the latest products and technologies from Microsoft.

Any of the ModernBiz Technical Series courses can be attended as a standalone course or as a part of the complete series.

Who should participate: The ModernBiz Technical Series course is for Microsoft value-added reseller (VAR) partners who work with small and midsize organisations. The training is designed for those who are ready to learn more about meeting the technical needs of SMBs with Microsoft solutions.

Audience: IT Professionals, Consultants, SMB Resellers

Level: 200 (Technical) This training aligns to the Microsoft ModernBiz campaign for SMB partners.

There are free one or two day courses for each of these key technology areas.

Current Schedule:

South:

Grow Efficiently Track 1 – 12th January (Reading)

Grow Efficiently Track 2 – 13th January (Reading)

Grow Efficiently Track 3 – 26th January (Reading)

Business Anywhere – 27th January (Reading)

Grow Efficiently Track 1 – 2nd February (London)

Grow Efficiently Track 2 – 10th February (London)

Grow Efficiently Track 3 – 11th February (London)

Connect with Customers Track 1 – 1st March (Reading)

Connect with Customers Track 2 – 2nd March (Reading)

Safeguard your Business – 8th March (London)

Business Anywhere – 9th March (London)

Grow Efficiently Track 1 – 22nd March (Reading)

Midlands:

Grow Efficiently Track 1 – 3rd February (Birmingham)

Grow Efficiently Track 2 – 16th March (Birmingham)

North:

Grow Efficiently Track 1 – 4th February (Manchester)

Business Anywhere – 15th March (Manchester)

Scotland:

Grow Efficiently Track 1 – 19th January (Edinburgh)

Grow Efficiently Track 2 – 20th January (Edinburgh)

Grow Efficiently Track 3 – 24th February (Edinburgh)

Business Anywhere – 25th February (Edinburgh)

 

Grow Efficiently

These courses are designed to help you migrate customers off legacy infrastructure and get the most out of their technology. Example topics are Windows Server 2012 on-premises, Azure infrastructure as a Service (IaaS), Windows 10, Office 365, and Azure.

Grow Efficiently Track 1 is designed to teach you how to migrate SMB customers off of legacy infrastructure to either Windows Server 2012 on-premises or Azure IaaS

Track 2 covers how to migrate SMB customers to Windows 10 and get started with Office 365

Track 3 teaches how to integrate on-premises infrastructure with Microsoft Azure

Safeguard Your Business

In this track, learn how to use the latest Microsoft technologies to deliver solutions that help SMBs protect company information and improve business continuity. Modules in this track include Azure Backup and ASR, Securing Windows 10, Data Loss Prevention in Office 365, eDiscovery and Archiving in Office 365, and Office 365 and Azure AD Premium RMS.

Connect with Customers

These training modules cover Microsoft Dynamics CRM Online as well as Office 365 collaborative services.

Track 1 is devoted to Microsoft Dynamics CRM Online, including Introduction to CRM Online, CRM Online Integration with Office 365, and CRM Online Integration with Power BI

Track 2 teaches how to implement Office 365 collaborative services and business intelligence to solve business problems. Example modules include Modern Collaboration, SQL Server 2014 Data Platform, Azure Relational Database Services, Creating and Exploring a Power BI Dashboard, and Reporting from On-premises Analysis Services with Power BI.

Business Anywhere

Here, you’ll learn how to enable SMBs to work from anywhere on any device. Topics include Windows 10 Management (with IE 11 and Edge); Mobile Device and Identity Management with Intune, EMS, and Office 365; Remote Desktop Service and Azure Remote App; Deploying Office 365 ProPlus; Skype for Business Conferencing; and Securing Windows 10.

Imageframe are pleased to be running many of these courses so come along and say hi!

Keep up to date with these and more on the Microsoft Partner Network UK blog.


Quiet people have the loudest minds

How do good trainers run great training sessions that are inspiring for different types of attendee?

As far back as I can remember I have been made to feel somewhat guilty about my introverted personality. I was that child that preferred spending the summer holidays inside reading a book, drawing or making a fabulous princess palace out of old cardboard boxes and toilet rolls. Most of my friends would be outside on their bikes or up the hills playing games but for me, it was never as appealing. I think my parents found this somewhat unusual and I was always gently encouraged to go outside and play. Sometimes I did, but all the time longing to get back inside doing something creative on my own.

As an only child I grew up enjoying solitude and seeking out activities that I could do on my own or with one other trusted person. I always felt different to others. I didn’t really understand when I was younger why I didn’t enjoy being around lots of people or partaking in social activities. I felt weird. I felt that there was something wrong with me. If this rings true for you, then you are not weird, you are an introvert.

Introvertcat2

So what is the difference between an introvert and an extrovert? It relates to where you gain your energy. It was the famous Swiss psychiatrist Carl Jung that popularised this definition. Extroverts feel energised and most alive being around people and feeding off others whereas introverts get their energy from within themselves. An introvert needs solitude like most people need oxygen.

As an introvert I can tell you that if I have to spend a number of hours in a social situation, particularly with people I do not know I feel totally drained at the end of the day. My batteries are flat. I find that people tend to drain the energy out of me and I usually cannot wait to get back home and recharge. Now that makes me sound completely anti-social and a bit of a people hater. I am not. I do enjoy the company of others but it does tire me out. And this is the problem that introverts encounter on a daily basis.

All of our institutions, be it schools or the workplace are setup to cater to extroverts. The gregarious qualities of an extrovert are prized more highly than the contemplative qualities of an introvert in today’s society. It’s easy to understand why this is but let’s look at a scenario.

Richard and Daisy are both going for a job interview. They both have excellent skills and qualifications on paper. Richard walks into the interview and confidently speaks about his achievements. He oozes charisma. He has fabulous anecdotes. He’s social, gregarious, a go-getter and real man of action! Daisy follows him. She has a quiet confidence, she pauses in deep thought before each answer. She has amazing, well thought out and creative ideas but seems shy and reserved. She indicates that she works best on solo projects as this is how her creativity flourishes. As an employer, who would you hire? I am guessing probably Richard. Why? He fits the mould of the modern office environment. However, sometimes the quiet people have the loudest minds.

introvertvsextrovert

Introverts make up 1/3 of the population and in general this personality type is misunderstood. Introverts are not shy. Introverts do not lack confidence. This is the most common misconception. Type Introverts into a Word document and hit Shift+F7 to see what I mean.

I am an introvert and I do a very extroverted job. I am a trainer, which means I stand in front of large groups of people and speak. If I lacked confidence or was shy, I would find it very difficult to do the job I do. That’s not to say that I do not find my job challenging. Being in the spotlight is not something that comes naturally to me. I’ve had to work at it. A lot of trainers I know are extroverts. They are comfortable running a training session with very little preparation and to a certain extent ‘winging it’. I’m not accusing them of running bad sessions or not caring as much, they are just more able to absorb the unexpected and run with it.

That’s not me. I plan, I research, I think about all the things that could go wrong in advance and try to counter them, I prepare, I practice, all so that my time ‘in the spotlight’ runs smoothly. It is this that enables me as an introvert to do an extroverts job. It’s my process that enables me to feel comfortable. It is very frustrating for an introvert when someone tries to change your process or doesn’t understand your need for meticulous planning.

This leads us into talking a little bit about training sessions and how, as a trainer, you can execute an interactive training session that is conducive for both introverts and extroverts.

Let’s briefly go back to talking about schools. Schools these days are setup in a way that caters to extroverts. Students sit on large round tables, facing each other and are encouraged to partake in countless group activities. The idea being to encourage interaction, learn how to work in a team and share ideas. I am not saying this is a bad thing. Young people do need to learn these skills. But what about the introverted child in that classroom? The child that is uncomfortable working in large groups. The child who prefers to reflect on a subject quietly before sharing his or her idea. The child that is often labelled as anti-social or difficult. Forcing introverts to work like extroverts is counter-productive and only serves to alienate that child from the group.

This is similar in an adult learning environment. Most trainers use a technique at the start of training sessions to ascertain the different learning styles and personality types of their students. It’s called an ‘Ice Breaker’ and usually involves some kind of activity or exercise. I use Ice Breakers to sort out the introverts from the extroverts. Many trainers I have met are very focused on the interactive element of training sessions. Group activities, high energy exercises, getting the students to voice their opinions, ask questions etc. I agree that these are important parts of training in order to keep participants engaged and interested. However, I would encourage all trainers to think about the introverted participants who are sitting there dreading the next group exercise or next question that puts them on the spot. Often, the fear of what is coming distracts them from their learning.

Susan Cain did an amazing Ted Talk on the ‘Power of introverts’ and I think this quote is very true. ‘Stop the madness for constant group work!!’ Think about alternative methods that will allow extroverts and introverts to flourish equally. Instead of large, boisterous group activities, pepper your sessions with solo exercises or brain training activities. Instead of large group work, stick to partner work. If you need to do an exercise in a large group, make it a more relaxed ‘Café style’ workshop where you start a discussion with the group during a coffee break. This is immediately more relaxed and informal. Students can participate as much or as little as they like with no pressure. Try not to fire questions at a student that appears to be quiet and not interacting as much. They are probably listening intently and processing.

Introverts hold so much power that is overlooked. They tend to be more effective than their extroverted counterparts, statistically more intelligent and oddly better leaders as they don’t dominate others and are more inclined to let individual ideas flourish. Introverts are creative. They are imaginative. They are deep thinkers. They are invaluable to this world. Where would we be without the likes of Einstein, Ghandi, Abraham Lincoln, Rosa Parkes or Bill Gates? All introverts who changed the world.

Employers are slowly starting to understand this concept. Our workplaces are changing and becoming more flexible. Employers are introducing different ways of working and home working is on the rise. There is a mini revolution going on at the moment confirmed by the amount of blogs and articles popping up all over the web on this subject. Let’s embrace everyone, introverts, extroverts and all those that are in between and recognise the supreme benefit of letting individuals work within their natural personality type.

And whatever personality type you are, you’re more than welcome on our courses.

 

 


Cut and paste with Microsoft Spike

Did you know you can cut and paste with Microsoft Spike? Probably not! Word has a hidden feature that most people do not know about to collect text on the clipboard from multiple locations and then paste it in to your document all in one go! Most Word users are familiar with using the clipboard to copy and paste text, but Spike works in a slightly different way.

  • Highlight the paragraph of text you would like to cut
  • Press CTRL+F3
  • Select the next paragraph of text you would like to cut
  • Press CTRL+F3
spike

Continue cutting text from your document in this way. The paragraphs do not need to be next to each other, you can cut from anywhere in the document to move them to the clipboard.

Once you have finished cutting, you can paste all of the paragraphs in the order that you cut them into another part of the document,

  • Press CTRL+SHIFT+F3, OR
  • Type spike and press F3

This clever piece of functionality utilises the Quick Parts feature in the background and is a useful trick to remember next time you are formatting a long document.


The Dynamic Duo – Cortana and Microsoft Edge

Using Cortana within Microsoft Edge

There are many great partnerships in life; Bert and Ernie, Batman and Robin, Yin and Yang and of course the humble Cheese and Pickle sandwich.

Dynamic Duos

Introducing the Dynamic Duo –  Cortana and Microsoft Edge. These two separate applications seamlessly interact to provide you the consumer with a much more fluid and full browsing experience.

Lets back track a little. If you are reading and this and thinking ‘What in the world is Cortana?‘, then you are not alone.

Cortana is your clever new personal assistant! Cortana will help you find things on your PC, manage your calendar, track packages, find files, chat with you, and tell jokes. Yes, I said tell jokes. That was not a typo. The more you use Cortana, the more personalized your experience will be.

Now if you are anything like me, the words ‘Microsoft’ and ‘Assistant’ may conjure up this image in your mind…

Remember this guy?

paperclip

Ah, Mr Clippy. Everyone’s favourite letter writing obsessed friend. The good news is, Cortana is very different to previous Microsoft Assistant tools and it can be utilised very effectively from within Microsoft Edge.

Turn on Cortana

  • Before you can use Cortana in Microsoft Edge you need to turn it on in System Settings.
  • Click the Windows button in the bottom left-hand corner OR press the Windows logo key on your keyboard
  • Start typing ‘Cortana’ to search
  • Select ‘Cortana & Search settings’
cortana1
  • Use the slider to turn Cortana on
cortana2

 

Once Cortana has been turned in, you can now ‘Ask Cortana’ questions directly from your we pages as you are browsing.

Ask Cortana when browsing the web

For example, I was looking at the BBC News website this morning and I was reading an article on the Falkland Islands. I was curious as to where the Falkland Islands were located so I utilised Cortana within my Edge browser.

  • Highlight the word you would like to search
  • Right-click and select ‘Ask Cortana’
cortana3

Cortana will load information related to your search in a pane on the left-hand side of the screen.

NOTE: You must ensure you turn Cortana on within settings in order for ‘Ask Cortana’ to show in the menu when you right-click.

 

 

 

 

 


8 Useful Tips in Microsoft Word 2013

8 Useful Tips in Word 2013

Tip 1: Recover Unsaved Documents

Hands up if this applies to you. You’ve spent hours working on an awesome document, typing and formatting like a mad thing, switching from one window to the next when suddenly….ahh! You’ve accidently closed the document you were working on without saving. *Cue lots of colourful language and crying*. Fortunately, Word 2013 allows you to recover your unsaved documents.

  • Click File to go to the backstage area
  • Click Info
  • Click the Manage Versions drop-down arrow
  • Click Recover Unsaved Documents
Info SS
  • Select your document and click Open

A yellow warning message will display across the top of the document.

Save Doc SS
  • Click Save As
  • Save your document as normal

Tip 2: Edit a PDF in Word 2013

If there is one thing sure to infuriate me, it’s receiving a form or document that I need to complete in PDF format! For years, PDF was the ‘go to’ file format if you wanted to prevent others from editing your document. Well not anymore! In Word 2013, you can easily edit and make changes to a PDF document. You can almost hear the sound of Microsoft users everywhere rejoicing!

  • Click the File menu to go to the backstage area
  • Click the Open tab
  • Navigate to the correct folder and select the PDF file
  • Click Open

A dialogue box will appear informing you that your PDF file will be converted to an editable Word Document. It is worth noting that if your document contains a lot of images or graphics it might not look exactly like the original PDF and may need some ‘tweaking’.

PDF SS
  • Click OK

Tip 3: Preserve your eyeballs and switch to Read Mode

Read Mode is a great option to use if you find yourself spending time reading or checking long documents. Also, if you are like me and find it easier to read text on a darker background, you can switch the background colour and give your eyeballs a well needed break from black on stark white. All of the document review options you know, love and need are still available in Read Mode.

  • Click the View tab
  • Click Read Mode
Read Mode SS

The document layout will change to an easy-to-read, two page per screen format.

  • Click the grey arrow to move to the next two pages
  • To maximise the ‘real estate’ on the page, you can hide the toolbar by clicking the ‘Auto-hide reading toolbar’ button in the top-right corner
maximise2 SS

To change the background colour of the page

  • Click View
  • Select Page Colour from the menu
  • Select Sepia or Inverse
backgroundcolor

Tip 4: Replying to comments

Collaborate smarter on documents by utilising Word’s reply to comment feature. This is an inline option that enables you to directly reply to any comments added by colleagues ensuring a smoother workflow.

  • Ensure that you have comments showing
comments SS
  • Right-click on the comment icon within the comment
  • Select Reply to Comment from the menu
ReplyComment SS
  • Add your reply comments. These will appear slightly indented underneath the original comment and will display under your name.
ReplyComment2 SS
  • Click on any colleagues name in the comments section to directly IM, Call, Video Chat or Email without leaving Word.
Contact SS

Tip 5: Permanently delete cropped areas of a picture 

This was something that I didn’t discover until recently. Did you know that if you crop a picture in Word and then send that document to a colleague, they can see the full, uncropped picture and restore it to the original? Imagine the embarrassment of cropping out a company logo or sensitive information only for it to re-appear again with a simple click of the Crop button by a ‘Word savvy’ colleague. Don’t be an amateur, ensure you permanently delete all cropped areas before sending.

  • Select a picture in your document
  • Click the Picture Tools contextual ribbon
  • Click the Format tab
  • Click Crop
  • Select Crop from the drop-down menu
Crop SS
  • Drag the handles to select only the part of the picture you would like to retain
Crop2 SS
  • Click Crop again

Once the picture has been cropped ensure that you permanently remove the cropped section so that it cannot be restored by a colleague.

  • Select the picture
  • Click Compress Pictures
  • Place a tick in the ‘Delete cropped areas of picture’ tickbox
Crop3 SS
  • Click OK

Tip 6: Touch/Mouse Mode

In an increasingly mobile world it is becoming extremely important to be able to access and work on documents and files ‘on the go’. Mobile devices play a huge role in this with more and more people working from Smartphones and tablets. The new Touch/Mouse Mode in Word (available across all Office applications) optimises the spacing between commands for use with a mouse or a touchscreen. Yes, Microsoft have developed a solution to ‘fat finger’ syndrome. Hoorah!

  • Select the Touch/Mouse Mode icon on the Quick Access Toolbar
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  • Select Touch
Touch2 SS

Tip 7: Border Painter Tool

This new feature in Word 2013 enables you to fully control your border style and placement in a table. Go crazy with your painting and decorating and really make those tables stand out!

First, setup the colour, weight and line style for the border

  • Select the table
  • Click the Design tab under the Table Tools contextual ribbon
  • Set the desired Border Style, Pen Colour, Line Weight
Border SS
  • Click Border Painter. The curser will change to a paintbrush
BorderPainter2 SS
  • Paint over a border of the table to apply the new style
BorderPainter3 SS

Tip 8: Adding online video

Have you found a really awesome video on YouTube or Bing that you would love to be able to insert into your Word document to really make it come alive? Utilise Word 2013’s Online Video feature to search and add any video into your document.

  • Click the Insert tab
  • Click Online Video
VIdeo SS
  • Select Bing Video Search, YouTube video search or paste the video embed code directly.
Video2 SS
  • Select a video
  • Click Insert
Video3 SS

The video will be inserted into your document.

  • Click the Play button

You can also share the link to the video on social media from within the Word document.

  • Click the Share icon
Share1 SS
  • Select a social media service to share the link on.
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Free Technical Events for Partners

man_spyglass_books_1600_clr_17479

Small and midsize businesses (SMBs) face a complex and changing landscape when it comes to understanding all of the different ways new technologies can help their businesses.

Many Microsoft partners are capitalising on the opportunity to grow their businesses by expanding their roles to that of a trusted advisor and business consultant — looking for ways to help SMBs modernise across the IT platform.

Microsoft is focused on helping you deliver solutions that address your customers’ key goals and business challenges.  So you can use technology to help make them be more successful, whether by improving operational efficiency, protecting data, helping employees be more productive, or better connecting with customers.  In fact, only Microsoft offers a complete platform with the flexibility to deliver the solutions your customer’s need, from server to cloud, desktop to mobile devices.

ModernBiz Technical Series

The ModernBiz Technical Series provides training, demonstrations and hands-on instruction on how to use the latest Microsoft technologies to deliver solutions to SMB organisations.  This set of training courses is designed to prepare Microsoft value-added reseller (VAR) partners to help customers get the benefits of the modern business by providing solutions and services that span the entire IT ecosystem, from server, to cloud, to devices.

In this training, you will:

  • Get hands-on experience: With a focus on building real-world solutions, this training consists of presentations, demos, and hands-on labs.
  • Get the skills you need to build real-world SMB solutions: This technical series is designed specifically for partners working with SMB customers to build solutions using the latest products and technologies from Microsoft.

Any of the ModernBiz Technical Series courses can be attended as a standalone course or as a part of the complete series.

Who should participate: The ModernBiz Technical Series course is for Microsoft value-added reseller (VAR) partners who work with small and midsize organisations.  The training is designed for those who are ready to learn more about meeting the technical needs of SMBs with Microsoft solutions.

Audience: IT Professionals, Consultants, SMB Resellers

Level: 200 (Technical) This training aligns to the Microsoft ModernBiz campaign for SMB partners.

There are free one or two day courses for each of these key technology areas.

Current Schedule:

South:

Microsoft Cloud for SMB – 19th October (London)

Connect With Customers – 26th October (Reading)

Business Anywhere – 27th October (Reading)

Microsoft Cloud for SMB and Grow Efficiently Track 2 (2day) – 3rd & 4th November (Bristol)

Microsoft Cloud for SMB and Grow Efficiently Track 2 (2day) – 9th & 10th November (Reading)

Safeguard Your Business – 16th November (London)

Safeguard Your Business – 1st December (Reading)

Microsoft Cloud for SMB and Grow Efficiently Track 2 (2day) – 7th & 8th December (London)

 

Midlands:

Microsoft Cloud for SMB – 7th October (Birmingham)

Business Anywhere – 18th November (Birmingham)

 

North:

Microsoft Cloud for SMB – 5th October (York)

Business Anywhere – 6th October (Manchester)

Connect With Customers – 19th November (Manchester)

Grow Efficiently Track 2 – 25th November (York)

Microsoft Cloud for SMB – 15th December (Manchester)

 

Scotland:

Business Anywhere – 12th October (Edinburgh)

Connect With Customers – 13th October (Edinburgh)

Microsoft Cloud for SMB and Grow Efficiently Track 2 (2day) – 23rd & 24th November (Edinburgh)

Imageframe are pleased to be running many of these courses so come along and say hi!

Keep up to date with these and more on the Microsoft Partner Network UK blog.


Microsoft Certification Map

Microsoft retires Select PlusThe path to qualifications can be a little confusing so we’ve produced a handy interactive PDF which shows the current Microsoft MTA, MCSA, MCSE and MCSD qualification routes along with the courses and exams required to get you there.

Think of this as your handy CertNav!

Why strive for an IT qualification?

For employees, 85% of IT hiring managers consider certifications a medium to high priority according to the CompTIA research paper Employer Perceptions of IT Training and Certification.

For managed services providers, a 2009 research report by Beth Vanni (then Director of Market Intelligence for Amazon Consulting) found 60% of customers trust a certified partner more and involved that partner more readily in future decision making.  Also, 60% engaged more repeat business and purchased services beyond products from certified providers.

And my favourite research finding is quoted on the Microsoft certification site: Microsoft Certified Systems Engineer, Microsoft Certified IT Professional, and Microsoft Certified Systems Administrator are among the top 25 highest-paying IT certifications.

You will try to remember us when you’re sunning yourselves on your yacht in the Bahamas won’t you?


Free Azure eBook

Man holding the word freeStaff at Microsoft aren’t usually allowed to say the word free.  Someone will sue on the basis of abusing market dominance.  However sometimes, it’s justified.

Eric Ligman, a senior sales excellence manager at Microsoft, has posted a few news items in the past about freely downloadable eBooks.  Microsoft Press can be pretty generous and the latest free eBook released is titled Microsoft Azure Essentials: Fundamentals of Azure.  I heard about this smack bang in the middle of teaching an Azure course.  How serendipitous.

The eBook, written by two Microsoft Most Valued Professionals (MVP) Michael S. Collier and Robin E. Shahan is a great point to start about the capabilities of Azure, which I describe as an enormous box of Lego.  Azure can be anything and you need to play and practice to get the best out of it.  I’ll explain some concepts and ideas in a future blog post.

The book also has a publication date of February 2015 so is up to date.  The change cadence of Azure is bewilderingly fast so it’s nice to read something which matches the current offerings.

You can download Microsoft Azure Essentials: Fundamentals of Azure along with a host of other titles directly from Microsoft Press.  And of course, we run Azure training courses so if you are looking to gain an MCP in Azure or kick-start your Azure technical knowledge, have a look at our cloud courses or drop us a line.


The Value of IT Training

man holding moneyTraining is expensive, we get that.  So how can you justify spending money and time in order to attend training courses?

Facts and Figures from Research Reports

There are many studies on the value of training, not just IT training and I don’t intend to summarise or make a conclusion in this blog.  However I did like a 2009 research report by Beth Vanni (then Director of Market Intelligence for Amazon Consulting) and a few points that sprang out included:

♦  the majority of customers indicated they trusted a certified partner more
♦  customers involve certified partners to a greater degree in future decision making
♦  certified providers gain more repeat business and sell more services beyond product purchases

The research indicated that having certified staff does not mean you can increase your prices; nor will your certifications rank highly in your customers’ criteria for choosing a partner.  Customers want strong relationships, high service levels and complete solutions.  It seems to be expected that the staff know their stuff just as it is expected that the staff will act professionally and not spend all day browsing Facebook.  Certifications are important but they are a mere fact of due diligence.

Recruitment

Of course if you are hiring new staff, you need a benchmark on which to judge their skills.  90% of the respondents to a McKinsey Quarterly survey (“Building organizational capabilities: McKinsey Global Survey results,” March 2010) said that building capabilities was a top-ten priority for their organisations.  Standards for both academic and technical qualifications are important here.

You Don’t Know What You Don’t Know

A cliché, I admit.  I know I don’t know much about Quantum Physics but it’s a cool job title.  I’ve been dealing with Microsoft products for 25 years but I still gain a lot from watching other people use Microsoft Office.  Attending a training course helps widen your knowledge and experience and often demonstrates best practices, tools or methodologies that even experienced IT Pros may not have come across in their day-to-day work.  Training courses help you explore areas of the products and technologies that you may not have used in the past, in a guided and safe way (without risking production environments).  There’s also the networking opportunities.  I like meeting fellow course delegates; IT can be quite a small world and some of my best contacts have been gained from training courses.

See what Microsoft training courses we can offer and work towards gaining certifications today.  If you have a Volume Licence agreement with Microsoft you may be eligible for free technical training.


Easiest way to MCSA?

Perhaps you’re looking for a new job and you want to refresh your certification.  Perhaps you’re hiring new staff and want to skill them up quickly or meet targets to earn a Microsoft Partner Competency.  What’s the easiest way to earn a Microsoft Certified Solutions Associate (MCSA) accreditation?

Easy is the wrong word here.  None of these exams are easy; they exist to test and prove your experience and knowledge in a topic.  MCSA is also the prerequisite to earn the Microsoft Certified Solutions Expert accreditations which really are the pinnacle of Microsoft certifications.

However the fastest route to earn an MCSA, assuming you’re not upgrading an earlier qualification,  is to work towards either Windows 7 or Windows 8.1 MCSA or towards the Office 365 MCSA.  Each of these routes only require you to take two exams from scratch.

Microsoft Certified Solutions Associate Map

 

Your choice should clearly depend on your IT career path and the skills you’re going to need.  If you are open to all areas though, of those three MCSA options, we’d advise the Office 365 MCSA.  Firstly there is only one 5-day course whereas Windows MCSA involves two 5-day courses and thus more time out of the office and more cost.  Attending a course is not required to take an exam but it’s a great way to maximise your chances.  Secondly, the Office 365 MCSA can be used as the foundation to gain the MCSE qualification in Desktop Infrastructure, Server Infrastructure, Private Cloud, Messaging, Communications or SharePoint.  The Windows MCSA does not have an MCSE route.

Of course, we’d love to help you gain nay Microsoft qualification so please get in touch and see how we can help.