Blog Archive

The Value of IT Training

man holding moneyTraining is expensive, we get that.  So how can you justify spending money and time in order to attend training courses?

Facts and Figures from Research Reports

There are many studies on the value of training, not just IT training and I don’t intend to summarise or make a conclusion in this blog.  However I did like a 2009 research report by Beth Vanni (then Director of Market Intelligence for Amazon Consulting) and a few points that sprang out included:

♦  the majority of customers indicated they trusted a certified partner more
♦  customers involve certified partners to a greater degree in future decision making
♦  certified providers gain more repeat business and sell more services beyond product purchases

The research indicated that having certified staff does not mean you can increase your prices; nor will your certifications rank highly in your customers’ criteria for choosing a partner.  Customers want strong relationships, high service levels and complete solutions.  It seems to be expected that the staff know their stuff just as it is expected that the staff will act professionally and not spend all day browsing Facebook.  Certifications are important but they are a mere fact of due diligence.

Recruitment

Of course if you are hiring new staff, you need a benchmark on which to judge their skills.  90% of the respondents to a McKinsey Quarterly survey (“Building organizational capabilities: McKinsey Global Survey results,” March 2010) said that building capabilities was a top-ten priority for their organisations.  Standards for both academic and technical qualifications are important here.

You Don’t Know What You Don’t Know

A cliché, I admit.  I know I don’t know much about Quantum Physics but it’s a cool job title.  I’ve been dealing with Microsoft products for 25 years but I still gain a lot from watching other people use Microsoft Office.  Attending a training course helps widen your knowledge and experience and often demonstrates best practices, tools or methodologies that even experienced IT Pros may not have come across in their day-to-day work.  Training courses help you explore areas of the products and technologies that you may not have used in the past, in a guided and safe way (without risking production environments).  There’s also the networking opportunities.  I like meeting fellow course delegates; IT can be quite a small world and some of my best contacts have been gained from training courses.

See what Microsoft training courses we can offer and work towards gaining certifications today.  If you have a Volume Licence agreement with Microsoft you may be eligible for free technical training.


How to utilise your SA Training Vouchers

If you have a volume licensing agreement with Microsoft you may have Software Assurance Training Vouchers as an included benefit.  Many customers let these lapse.  So here’s a brief guide on how to use them to fund training or demonstration days.

Verify Eligibility

Customers receive a number of training days based on the amount of their qualifying software licenses that are covered by Software Assurance.  Visit the Volume Licensing Service Centre (VLSC) or contact us to check your SA benefits.

Activate

Your benefits manager will go to the VLSC web site to activate the organisation’s SA training voucher benefit.  The benefit only has to be activated one time and the entire number of training days allotted to the organisation will be activated for use.

Create & Assign

In the SA Benefit Summary page, click Training Vouchers then click Create Training Voucher and assign the vouchers to employees by entering the employee name, corporate e-mail address and number of days the voucher is worth.  The training voucher will be electronically sent to the work e-mail address that you entered.

Schedule

Contact us to schedule your course and provide the code found in the voucher confirmation email.

Video on using SATV

Watch an informative Video demonstrating how to Activate, Create, Assign and Schedule Training.